Question 1

What is Protected Health Information (PHI)?

Accepted Answer

PHI refers to any information about your health that can identify you. Every time you visit Crescendo, a medical record is created, containing your health information and the services you received. We are committed to maintaining the confidentiality and security of this information.

Question 2

Our Responsibilities Regarding Your PHI

Accepted Answer

We are required by law to maintain the privacy of your PHI and to notify you in case of any breaches involving your data. We take this responsibility seriously by applying reasonable and appropriate measures to prevent unauthorized use or disclosure of your health information. This policy applies to all of your health records created or maintained by our Practice.

Question 3

How We Use and Share Your PHI

Accepted Answer

We may use your PHI for the following purposes without needing your written consent:

Treatment: Sharing your health information with other healthcare professionals treating you.
Operations: Using your information for practice management and improving your care.
Billing: Providing information to health insurers or other entities to bill for services rendered.
Public Health and Safety: Reporting certain information to help prevent disease, report adverse reactions to medications, and assist in product recalls.
Research: Under certain circumstances, we may use or share your PHI for medical research.
Legal Compliance: Sharing your PHI if required by law, including compliance with federal agencies.

Other uses, such as sharing your information for marketing purposes or selling your data, will never occur without your explicit written permission.

Question 4

Your Rights

Accepted Answer

You have specific rights regarding your PHI, including:

The right to access and obtain a copy of your medical record.
The right to request corrections to your medical record if you believe it is incomplete or inaccurate.
The right to request confidential communications and restrict how your information is shared.
The right to receive an accounting of disclosures of your PHI.

Question 5

Changes to Our Privacy Practices

Accepted Answer

We reserve the right to make changes to our privacy practices and update this notice accordingly. Any changes will apply to all PHI we maintain. The most recent version of our privacy policy will always be available to you upon request.

Question 6

Your Choices

Accepted Answer

In certain situations, you can tell us your preferences on how we share your information, including:

Sharing information with family or friends involved in your care.
Including your information in a hospital directory.
Informing others during disaster relief situations.

If you are unable to express your preferences (e.g., if unconscious), we may use our judgment to share your information in ways that we believe are in your best interest.

Question 7

How to Contact Us

Accepted Answer

If you have any questions about your privacy rights or this policy, or if you wish to file a complaint, please contact us at:
Crescendo

Attention: Dr. Janesta Noland
3130 Alpine Road, Suite 200
Portola Valley, CA 94028
Phone: 650-850-5323
Email: admin@crescendomd.com

Question 8

Privacy Policy

What is Protected Health Information (PHI)?

Our Responsibilities Regarding Your PHI

How We Use and Share Your PHI

Your Rights

Changes to Our Privacy Practices

Your Choices

How to Contact Us

Read More

Our Care Services

Meet our Team

About Us